The Impact of Information Technology in Jordan Food and Drug Administration Performance: The Mediating Role of Knowledge Management Processes

Abstract

This study aimed to examine the Impact of Information Technology in terms of (hardware and equipment, software, networks, and human resources) on the Jordan Food and Drug Administration performance based on the balanced scorecard dimensions (learning and growth, internal operations, and customer satisfaction): the mediating role of knowledge management processes. The quantitative descriptive analytical approach was used to achieve the objectives of the study, the study population consisted of the Jordanian Food and Drug Administration with all its (5) branches. The sampling unit encompassed those who are occupying the positions (general manager, directorate/unit director, department head, and division head) totaling (133).For collecting the required data the questionnaire was used, and after the statistical analysis the main results of the study were as follows: There is a statistically significant impact at the level (α ≤ 0.05) of information technology (hardware, software, networks, and human resources) on the performance (learning and growth, internal processes, and customer satisfaction) through knowledge management processes in the Food and Drug Administration. Based on the main results of the study it was recommended to the Jordanian Food and Drug Administration to maintain the effective implementation of information technology.

Keywords: Information Technology, Organizational performance, Knowledge management process, The Jordan Food and Drug Administration.